199 Main Street
Burlington, VT 05402-0190
Legal IT specialist, focused on improving productivity through technology.
With the rapid changes in the delivery of legal service driven by technology and access, there are probably few jobs as fast paced and complex as information technology director at a law firm. But Downs Rachlin Martin’s IT Director Karen Norman has been embedded in the delivery of technology in support of legal services for over 20 years, and applies herself to extending the quality of her own knowledge base by being an active member of professional IT groups and attending legal industry technology seminars and conferences.
As a director at Downs Rachlin, Karen exemplifies the firm’s commitment to customer service. She and her staff of four full-time IT professionals manage all of the firm’s information technology infrastructure, including telecommunications, data storage, intranet and extranet systems, remote access, and mobile devices with patience and grace.
Karen provides daily support to the attorneys she and her team serve, but her most significant accomplishments include the following:
- Karen facilitated a 2013 technology assessment by HBR Consulting to confirm the firm’s technology is at par with industry standards and trends.
- Karen and her team manage the firm’s metro area network linking five offices, with an infrastructure that allows remote access to computer resources from any Internet connection.
- To ensure Downs Rachlin Martin attorneys have support to maintain consistently high client-service levels, Karen engages a 24/7/365 help desk, with supervisory back-up by her team, and facilitates on-going training and support for all technology at the firm.
PC and Networking Support Certificate
Vermont Regional Member Liason, International Legal Technology Association (ILTA).
Panelist , ILTA annual conference (2006, 2013)
199 Main Street
Burlington, VT 05402-0190ph: 802-863-2375